FAQs

FAQs

**How long does shipping take?**
Orders are typically processed within [X] business days. Once shipped, delivery usually takes [X-X] business days within the US. You'll receive a tracking number by email as soon as your order ships — you can also check your order status anytime using the Order Status link in our menu.

**I didn't receive an order confirmation email — did my order go through?**
Every order triggers an automatic confirmation email right after checkout. If you don't see it within a few minutes, please check your spam/junk folder first. If it's still missing, email us at [your real support email] with your name and order details and we'll look it up for you.

**What's your return policy?**
We offer 30-day returns on unused items in original condition. To start a return, please visit our Refund Policy page or contact us at [your real support email].

**How do I find the right harness size for my dog?**
Measure your dog's chest girth (the widest part of the rib cage) and neck circumference, then compare to the size chart on each product page. If your dog measures between two sizes, we recommend sizing up for comfort. Still unsure? Email us your dog's breed and measurements and we'll help you pick the right fit.

**How do I clean the harness / bath towel?**
[Fill in real care instructions, e.g.: Hand wash with mild soap and cold water, air dry. Do not machine wash or tumble dry.]

**Is the Silicone Travel Bowl food-safe?**
[Confirm with your supplier, then state clearly, e.g.: Yes — made from food-grade, BPA-free silicone, safe for both food and water.]

**Do you ship internationally?**
[State your real policy — e.g.: Currently we only ship within the United States. / We ship to the following countries: ...]

**What payment methods do you accept?**
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

**How can I contact you?**
Email us at [your real support email] — we typically respond within [X] hours. You can also reach us through our Contact page.

**Where can I find your Privacy Policy / Refund Policy / Terms of Service?**
You can find all our policies linked at the bottom of every page, or directly here:
- [Privacy Policy](https://pawbliss.us/policies/privacy-policy)
- [Refund Policy](https://pawbliss.us/policies/refund-policy)
- [Terms of Service](https://pawbliss.us/policies/terms-of-service)